Shipping & Returns
Everything you need to know about shipping, delivery, and returns
Shipping Information
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email when your order has shipped.
Shipping Rates & Delivery Estimates
Standard Shipping (5-7 business days): $5.99
Express Shipping (2-3 business days): $12.99
Free Shipping: Available on orders over $50
Delivery times are estimates and commence from the date of shipment, not the date of order. Delivery times may vary due to destination and weather conditions.
International Shipping
We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand. International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties or taxes that may apply in their country.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our carrier's website.
Returns & Exchanges
Return Policy
We offer a 30-day return policy on all items in their original, unused condition with tags attached. Items must be returned in their original packaging.
How to Return
- Contact us at hello@minimalstore.com or use our contact form to initiate a return
- We'll provide you with a return authorization number and shipping instructions
- Pack the item securely in its original packaging
- Ship the item back to us using a trackable shipping method
Refunds
Once we receive your returned item, we will inspect it and notify you of the refund status. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the item was defective or we made an error.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the item you'd like.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@minimalstore.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.