Shipping Policy

1. About This Shipping Policy

This Shipping Policy applies to physical products purchased from Zen With Maral through www.zenwithmaral.com.

It should be read together with our Terms & Conditions and Returns Policy.

Zen With Maral operates from Auckland, New Zealand.

Website: https://www.zenwithmaral.com Contact: contact@zenwithmaral.com

Nothing in this Shipping Policy limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

2. Shipping Availability

We ship to delivery addresses supported by our website checkout.

If we are unable to deliver to an address entered at checkout, we may contact you to discuss an alternative delivery arrangement or provide an appropriate refund where the order cannot be fulfilled.

Availability of shipping to a particular location may depend on the product, courier coverage and delivery requirements.

3. Shipping Charges

Shipping charges are shown before you complete payment.

Our current standard website shipping settings may include:

• Free shipping on eligible orders of NZ$100 or more
• NZ$12 shipping on eligible New Zealand orders below NZ$100
• We currently ship within New Zealand only.

The shipping amount displayed at checkout is the amount that applies to your order unless we expressly agree otherwise.

We may change shipping rates for future orders.

Any change will not retrospectively increase the shipping charge already agreed and paid for a completed order.

4. Free Shipping

Where free shipping is offered, eligibility is calculated using the qualifying order value shown by the website.

Unless otherwise stated, the qualifying amount is based on the value of eligible products after applicable discounts and before any shipping charge.

Some products, destinations, oversized items or special delivery arrangements may be excluded from a free-shipping promotion where this is clearly disclosed before checkout.

5. Processing and Dispatch

We aim to prepare and dispatch orders as promptly as reasonably possible.

Processing time may vary depending on:

• product availability
• order volume
• weekends and public holidays
• personalised or customised products
• unusually large orders
• circumstances outside our reasonable control

Where a product requires additional preparation or personalisation, any additional timeframe should be shown or communicated to you where reasonably possible.

6. Estimated Delivery Time

Our website may display an estimated delivery timeframe of approximately 3–5 business days for standard orders.

Delivery timeframes are estimates unless we expressly agree to a specific delivery date or timeframe.

Actual delivery may vary depending on the destination, courier network, public holidays, weather and other circumstances.

We will still meet our obligations under New Zealand consumer law, including the requirement for goods to be delivered within an agreed or reasonable time.

7. Delivery Addresses

You are responsible for providing an accurate and reasonably accessible delivery address.

Before submitting an order, please check:

• recipient name
• street address
• unit or apartment number where applicable
• suburb
• city
• postcode
• any necessary delivery instructions

If you provide an incorrect or incomplete address and this causes a parcel to be returned or requires re-delivery, we may ask you to pay reasonable additional delivery costs.

This does not apply where the delivery problem was caused by Zen With Maral or by a delivery provider for whom we are legally responsible.

8. Delivery Instructions

If you provide special delivery instructions, we will pass them on or follow them where reasonably possible.

We cannot guarantee that every requested instruction can be followed where it conflicts with courier rules, safety requirements or delivery conditions.

Please avoid requesting delivery to an unsafe or unsuitable location.

9. Tracking

Where tracking is available, we may provide you with tracking information by email or through your order details.

Tracking updates are provided by the relevant delivery provider and may occasionally be delayed.

If your tracking information has not updated for an unusual period or you believe there is a delivery problem, contact us at contact@zenwithmaral.com.

10. Delayed Orders

Occasional delivery delays may occur because of courier disruption, severe weather, public holidays, high demand or other circumstances.

If your order is taking longer than reasonably expected, please contact us.

We will take reasonable steps to investigate the delay with the delivery provider.

Where New Zealand consumer law gives you a remedy for late or unreasonable delivery, this Shipping Policy does not limit that right.

11. Lost or Missing Deliveries

If an order we arranged for delivery does not arrive, please contact Zen With Maral rather than being required to resolve the issue with the courier yourself.

We will investigate the delivery and work with the delivery provider as necessary.

Depending on the circumstances and your rights under New Zealand law, an appropriate solution may include:

• locating and completing delivery
• replacement
• refund
• another remedy required by law

Zen With Maral remains responsible for meeting its legal delivery obligations where we arranged the delivery.

12. Damaged Deliveries

Please contact us as soon as reasonably possible if your order arrives damaged.

Where practical, keep:

• the product
• original packaging
• shipping packaging
• photographs showing the damage

This information can help us investigate what happened.

If the product was damaged during delivery arranged by Zen With Maral or otherwise does not meet applicable consumer guarantees, we will provide any remedy required under New Zealand law.

13. Incorrect Items

If you receive an item that is different from what you ordered, contact us at:

contact@zenwithmaral.com

We will work with you to correct the order.

Where the error is ours, you will not be required to pay reasonable costs necessary to correct it.

14. Personalised and Custom Products

Some Zen With Maral products may be personalised or customised.

These products may require additional preparation time before dispatch.

Where reasonably possible, additional preparation or expected timing will be stated on the product page, at checkout or communicated to you.

Personalisation does not remove any rights you may have if the product is faulty, damaged, not as described or otherwise fails to meet applicable consumer guarantees.

15. Changes to an Order or Address

If you need to change your delivery address or order details, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered fulfilment or has been handed to a courier.

If a requested change creates an additional delivery cost, we may ask you to pay that reasonable cost before making the change.

16. Returns

If you want to return a product after delivery, please see our Returns Policy:

https://www.zenwithmaral.com/returns

You can start an eligible return request at:

https://www.zenwithmaral.com/returns/request

Where a product is faulty and New Zealand consumer law requires us to cover reasonable return-delivery costs, your statutory rights will apply.

17. Events Outside Our Reasonable Control

Delivery may sometimes be affected by events outside our reasonable control, including:

• severe weather
• natural disasters
• transport or courier disruption
• infrastructure outages
• emergencies
• other unexpected events

Where this occurs, we will take reasonable steps to minimise disruption and assist affected customers.

This section does not remove any rights or remedies you have under applicable New Zealand law.

18. Consumer Rights

The Consumer Guarantees Act 1993 may apply to products supplied to consumers in New Zealand.

Among other protections, goods sold by businesses must be delivered within an agreed or reasonable time, and customers may have remedies where goods are lost, damaged, faulty or otherwise fail to meet applicable guarantees.

Nothing in this Shipping Policy excludes or restricts rights that cannot lawfully be excluded.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

The version published on this page applies from its stated “Last updated” date.

Changes will not retrospectively remove rights or change agreed shipping terms for an order where doing so would be unlawful or unfair.

20. Contact Us

If you have questions about shipping or delivery, contact:

Zen With Maral

Auckland, New Zealand

Email: contact@zenwithmaral.com

Website: https://www.zenwithmaral.com