Service Terms

These Service Terms apply to property staging, property photography, and related services provided by Zen With Maral. They form part of any quote or proposal that refers to them. By accepting a quote, you agree to: - the services and scope stated in that quote - the price stated in that quote - these Service Terms in the version shown on the quote If there is a conflict between these Service Terms and a specific term clearly stated on your quote, the quote will apply to that service to the extent of the conflict. Zen With Maral operates from Auckland, New Zealand. Contact: contact@zenwithmaral.com

Prices are in New Zealand dollars (NZD). Any GST or other tax, if applicable, will be shown on your quote. Your quote will describe the services included and may specify: - staging areas or rooms - photography package - additional photography services - staging-hire period - travel or other agreed charges - exclusions or special requirements A quote must be accepted within the validity period shown on it. Additional work outside the accepted scope will only be charged where it has been requested or agreed with you.

Unless your quote states otherwise, the full quoted amount must be paid before the service is scheduled or performed. Accepting a quote does not by itself guarantee a particular service date. After acceptance and any required payment, we will contact you to arrange or confirm the service date. Where a specific date or timeframe has been agreed, we will take reasonable steps to meet it. Where no completion timeframe has been agreed, services will be provided within a reasonable time as required by applicable New Zealand law.

By accepting a quote, you confirm that you have authority to arrange the quoted work at the property. If you are acting as a real-estate agent, property manager, representative, or other person acting for the owner, you are responsible for obtaining any permission reasonably required from the property owner or other authorised person. You authorise Zen With Maral and its approved contractors or assistants to enter the property at agreed times for the purpose of providing the quoted services.

You are responsible for providing safe and reasonable access to the property at the agreed time. Before our arrival, please ensure that: - necessary access has been arranged - alarm or entry instructions have been provided where required - pets are appropriately secured - significant hazards are disclosed - valuable, fragile, private, or sensitive items are secured where appropriate - the property is reasonably ready for the agreed service If we cannot safely or reasonably access the property, the service may need to be delayed or rescheduled. Where a failure to provide agreed access causes an actual, reasonably unavoidable cost, we may recover that cost where permitted by law and where appropriate to the circumstances.

The exact staging service is determined by the accepted quote. A staging service may include furniture, décor, soft furnishings, artwork, accessories, or other items selected by Zen With Maral. Unless specifically included in the quote, staging does not include services such as: - cleaning - rubbish removal - repairs - painting - moving unusually heavy or unsafe items - storage of the customer's existing furniture - building or installation work Zen With Maral may make reasonable styling and placement decisions as part of providing the staging service.

Staging furniture, décor, accessories and other hired items remain the property of Zen With Maral or the relevant owner of those items. The staging-hire period will be shown on the quote or otherwise agreed with you. If you would like staging to remain beyond the agreed hire period, contact us before the end of the period. Any extension is: - subject to availability - subject to our agreement - charged at the extension rate disclosed or agreed with you The property must be reasonably accessible at the agreed time for staging removal. If removal is delayed at your request, additional hire or reasonable costs may apply where agreed or disclosed.

While staging items are at the property, reasonable care should be taken to prevent avoidable loss or damage. Please do not: - remove staging items from the property - materially relocate furniture without agreement - use decorative items in a way they are not intended to be used - alter, paint, repair, or modify staging items If staging property is lost or damaged because of deliberate conduct, misuse, or negligence by the customer, occupants, or persons under the customer's control, we may seek reasonable repair or replacement costs to the extent permitted by law. Normal wear and tear is not charged as damage. Please notify us promptly if a staging item is damaged or lost.

Where property staging includes photography at no additional charge, the exact photography scope will be stated on the quote. Photography included with staging does not automatically include: - drone photography - video - floor plans - twilight photography - virtual staging - additional visits - specialist editing - other add-on services These services are included only where specifically quoted or agreed.

We will provide property photography with reasonable care and skill. The style, composition, lighting, image selection and editing approach involve professional judgement. You are responsible for ensuring the property is reasonably ready to be photographed at the agreed time. Items that remain visible at the property may appear in photographs unless their removal or repositioning was specifically agreed. We may make minor styling adjustments where reasonable, but photography services do not automatically include cleaning, decluttering, furniture moving, or property preparation.

Unless your quote expressly states otherwise, you agree that copyright in photographs and other original visual content created by Zen With Maral as part of the commissioned service will be owned by Zen With Maral. This clause records the parties' agreement regarding copyright ownership, including where copyright law would otherwise provide a different default ownership position for commissioned photographs. After payment of the relevant service, you receive a non-exclusive licence to use the delivered images for marketing the property identified in the quote. Permitted property-marketing use includes: - real-estate listings - real-estate agency websites - listing portals - social media property marketing - agency print advertising - brochures and similar property-sale marketing You may provide the images to the property owner, listing agency, listing portals, printers, and media providers where reasonably necessary for those purposes. Unless we agree otherwise in writing, the licence does not include: - commercial resale of the photographs - licensing the photographs as stock imagery - using them to market an unrelated property - selling or sublicensing them for unrelated commercial use Zen With Maral may use photographs in its portfolio, website, social media, advertising and promotional material unless we have agreed otherwise in writing. If you require photographs not to be used in our portfolio or marketing, please tell us before the service or obtain written agreement from us.

We will deliver the final selected and edited photographs within the timeframe stated on the quote or otherwise agreed. If no timeframe has been stated, delivery will occur within a reasonable time. Unless specifically included in your quote, delivery does not include: - RAW camera files - unedited source files - every photograph taken during the shoot Zen With Maral selects and edits the final images provided to the customer. Reasonable correction requests relating to an agreed photography service can be discussed with us.

Drone photography, floor plans, video, twilight photography and similar services are included only where specifically quoted. Drone services may depend on: - weather - safety - location - airspace restrictions - property conditions - legal or operational requirements A drone service may need to be postponed, modified or cancelled where it cannot be performed safely or lawfully. Unless specifically stated otherwise, marketing floor plans are intended to assist with property marketing and are not architectural drawings, surveys or guarantees of exact dimensions.

Staging and photography are marketing services. Zen With Maral does not guarantee: - that a property will sell - a particular sale price - a particular number of enquiries or offers - a particular time to sell - a specific buyer response Property-market outcomes depend on many factors outside our control. This does not limit our obligation to perform the services themselves with reasonable care and skill or otherwise comply with applicable law.

If you request a material change after accepting the quote, we will let you know whether the change is possible. Where a requested change creates additional work or cost, we will advise you of any additional charge before carrying out that additional work where reasonably practicable. We will not charge for material additional services that were not agreed.

Please give us at least 48 hours' notice if you need to cancel or reschedule a booking. We do not impose an automatic percentage cancellation penalty. Where your cancellation causes actual loss, we may charge a reasonable amount for: - work already undertaken - disclosed non-recoverable third-party costs - other genuine and reasonable loss caused by the cancellation Any such amount will reflect the circumstances and will only be charged to the extent permitted by law. If we need to reschedule because of weather, safety, illness, operational availability, or another reasonable service issue, you will not be charged a customer cancellation penalty. We will arrange another suitable date where reasonably possible. If we ultimately cannot provide a paid service, an appropriate refund or other remedy will apply.

Some services may be affected by weather, unsafe conditions, transport disruption, emergencies, property-access problems or other circumstances outside reasonable control. We may postpone or modify a service where proceeding would be unsafe, unlawful or unreasonable. We will communicate with you and take reasonable steps to minimise disruption. Nothing in this section removes a refund or other remedy that applies under New Zealand law.

If you believe there is a problem with a service, please contact us as soon as reasonably possible so we can investigate. Where applicable under New Zealand consumer law, services must be: - provided with reasonable care and skill - fit for an agreed particular purpose - completed within a reasonable time where no timeframe was agreed - charged at a reasonable price where no price was agreed The appropriate remedy depends on the circumstances. Where a problem can reasonably be remedied, we may first have the opportunity to put it right where the law allows. Where a service failure is serious or cannot reasonably be remedied, you may have further rights including cancellation, refund, compensation, or another remedy under applicable law.

If Zen With Maral cannot provide a paid service, we will provide an appropriate refund or alternative arrangement as required by the circumstances and applicable law. For partially completed services or service issues, the appropriate remedy will depend on: - the work already completed - the nature of the problem - whether it can reasonably be remedied - applicable consumer or contract rights We will not use these Service Terms to remove a refund or remedy that you are legally entitled to receive.

You are responsible for providing information that is reasonably accurate and complete where we rely on it to provide the service. This may include: - property address - access instructions - contact information - requested service scope - listing requirements - relevant deadlines - property hazards or restrictions Please tell us promptly if important information changes. We are not responsible for avoidable problems caused solely by materially incorrect information supplied to us where we reasonably relied on that information.

We handle enquiry, quote, payment, booking and other personal information in accordance with our Privacy Policy: https://www.zenwithmaral.com/privacy

Nothing in these Service Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded under New Zealand law. This may include applicable rights under the: - Consumer Guarantees Act 1993 - Fair Trading Act 1986 - Privacy Act 2020 - other applicable New Zealand law Where these laws apply, they take priority over any inconsistent provision in these Service Terms.

Service Terms are versioned. A new version may be published for future quotes. The Service Terms version and terms snapshot attached to a quote will not be retrospectively changed after that quote has been issued. Publishing a later Service Terms version does not overwrite the terms stored with an earlier quote.

Questions about these Service Terms can be sent to: Zen With Maral Auckland, New Zealand Email: contact@zenwithmaral.com Website: https://www.zenwithmaral.com