Privacy Policy
Last updated: September 15, 2026
1. About this Privacy Policy
Zen With Maral ("Zen With Maral", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:
- visit www.zenwithmaral.com
- create or use an account
- purchase products
- make an enquiry
- request or accept a quote
- book or pay for a service
- subscribe to marketing updates
- request a one-time cart reminder
- otherwise communicate with us
We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
Zen With Maral operates from Auckland, New Zealand.
Website: https://www.zenwithmaral.com Privacy contact: contact@zenwithmaral.com
2. Personal Information We Collect
The information we collect depends on how you use our website and services.
Orders and purchases
When you place or attempt to place an order, we may collect information such as:
- your name
- email address
- phone number
- billing address
- shipping or delivery address
- products ordered
- order and fulfilment information
- payment status and transaction references
Payments are processed through our payment provider. Zen With Maral does not store your full payment-card number or security code.
Customer accounts
If you create an account, we may collect information such as your name, email address and information required to provide and secure your account.
Passwords and authentication credentials are handled using appropriate security measures and are not displayed to Zen With Maral in readable form.
Enquiries, quotes and services
When you contact us about property staging, property photography, after-sales gifts or another service, we may collect information such as:
- your name
- email address
- phone number
- your message or enquiry
- property or service details you provide
- quote and proposal information
- booking information
- payment information and payment status
- communications relating to your service
We use this information to respond to you, prepare quotes, manage accepted quotes, process payments, schedule work and provide the requested service.
Information provided about another person
Sometimes a customer, real-estate agent or another person may provide us with information about someone else.
For example, someone purchasing a gift may provide the recipient's name, delivery address or contact details.
We only use this information for the purpose for which it was provided, such as delivering the gift or completing the requested service.
Where required by the Privacy Act 2020, we will take reasonable steps to ensure that a person is aware that we have collected their information, why it was collected, who may receive it, and their rights to access or correct it.
Newsletter subscriptions
If you subscribe to Zen With Maral updates, we collect your email address and information needed to manage your subscription.
Newsletter subscriptions are optional.
You can unsubscribe at any time using the unsubscribe or email-preferences link provided.
Unsubscribing from marketing emails does not stop important transactional communications about an order, payment, booking or service you have requested.
One-time cart reminders
If you actively choose the option:
"Email me a one-time cart reminder"
we may collect your email address and information about the contents of your cart so we can send the requested reminder.
Cart-reminder consent is separate from newsletter consent.
You can stop cart-reminder emails using the preference link provided in the reminder email.
We do not send abandoned-cart reminders unless you have actively chosen to receive one.
3. Website Usage and Analytics
We use first-party analytics to understand how visitors use our website and to improve our products, services and customer experience.
The analytics system may record information such as:
- pages viewed
- product and service interactions
- product searches
- general referring source, such as a search engine or social link
- anonymous session identifiers
- interaction events
Our first-party analytics is designed to be anonymous at the visitor level.
We do not intentionally store the following in our analytics event records:
- your name
- email address
- phone number
- contact-form message
- payment-card details
- permanent cross-session visitor profiles
- raw IP addresses
- raw browser User-Agent strings
Personal information submitted through enquiries, orders and other customer forms is stored separately from anonymous website analytics.
4. Technical Information
When you use our website, our servers and service providers may process standard technical information required to operate and secure the website.
This may include information such as request timing, browser or device information, security information and network information.
Some technical information may be processed temporarily by our website hosting, security or infrastructure providers even where it is not stored in our own analytics database.
5. Cookies and Browser Storage
Our website may use cookies or similar browser-storage technologies where necessary to operate features such as:
- account sign-in
- shopping-cart functionality
- session management
- security
- preferences
- website functionality
Cookies are small pieces of information stored by your browser.
You may be able to disable or remove cookies using your browser settings. However, disabling necessary cookies may prevent some parts of the website from working correctly.
Our first-party analytics practices are described in the Website Usage and Analytics section above.
6. How We Use Personal Information
We may use personal information to:
- process and fulfil orders
- arrange delivery or shipping
- provide customer accounts
- respond to questions and enquiries
- prepare and send quotes or proposals
- process accepted quotes
- process payments
- schedule and provide services
- manage bookings
- provide customer support
- communicate about orders, payments, quotes, bookings and services
- send a newsletter where you have subscribed
- send a one-time cart reminder where you have specifically requested one
- manage returns, claims or customer-service issues
- maintain accurate business and transaction records
- prevent fraud, misuse and security incidents
- operate, maintain and improve our website
- comply with legal, accounting and regulatory obligations
We will not use personal information for an unrelated purpose unless permitted or required by law.
7. Transactional and Marketing Communications
Some emails are necessary to provide services you have requested.
These may include:
- order confirmations
- payment confirmations or payment links
- quote communications
- booking confirmations and updates
- service reminders
- shipping or fulfilment updates
- account or password-related emails
- customer-service communications
These are transactional communications and may still be sent where necessary even if you have unsubscribed from marketing emails.
Marketing newsletters are optional and can be unsubscribed from at any time.
One-time cart reminders are also optional and are controlled separately from newsletter preferences.
8. How We Share Personal Information
We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our website, products and services.
These may include providers involved in:
- payment processing
- website hosting and infrastructure
- database and data storage
- email delivery
- security
- file and image storage
- website functionality
- shipping and courier services
- professional or legal services where required
Current technology providers may include services such as Stripe, Vercel, Neon and Resend.
We provide service providers only with information reasonably necessary for the services they perform for us.
We do not sell your personal information.
We may also disclose information where required or permitted by New Zealand law, including where necessary to protect our legal rights, investigate fraud or comply with a lawful request.
9. Overseas Processing and Service Providers
Some of the technology and service providers we use may store or process information outside New Zealand.
Where personal information is disclosed overseas and the Privacy Act 2020 applies to that disclosure, we will take reasonable steps to ensure the information receives appropriate privacy protection.
Some overseas cloud or service providers may process information on our behalf rather than receiving it for their own purposes.
We review our use of service providers and aim to use reputable providers with appropriate privacy and security safeguards.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where we need to keep it for legitimate legal, accounting, payment, fraud-prevention, dispute-resolution or business-record purposes.
Different types of information may therefore be kept for different periods.
When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it.
Anonymous analytics information may be retained separately from identifiable customer records.
11. Security
We use reasonable technical and organisational safeguards designed to protect personal information against:
- unauthorised access
- loss
- misuse
- alteration
- unauthorised disclosure
- destruction
These measures may include access controls, authentication, encrypted connections, secure third-party infrastructure and restricted administrative systems.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
You are responsible for keeping any account password or authentication information confidential.
12. Privacy Breaches
If we become aware of a privacy breach, we will assess the circumstances and take reasonable steps to contain and respond to it.
Where a privacy breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required by the Privacy Act 2020.
13. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you.
You may also ask us to correct personal information that you believe is inaccurate, incomplete, out of date or misleading.
You may ask us to delete personal information where appropriate. However, deletion is not an absolute right, and we may need to keep certain information for legal, accounting, payment, fraud-prevention, dispute-resolution or other legitimate purposes.
To make a privacy request, contact:
contact@zenwithmaral.com
We may need to verify your identity before providing or changing personal information.
If we do not make a correction you request, you may have the right to ask us to attach a statement of correction to the information as provided under the Privacy Act.
If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.
You may also make a complaint to the New Zealand Office of the Privacy Commissioner.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of any third-party services you choose to use.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our website or services
- our technology providers
- our business practices
- legal or regulatory requirements
The latest version will be published on this page.
The "Last updated" date at the top of the policy identifies when the policy was most recently changed.
Where a change materially affects how we handle personal information, we will take reasonable steps to provide appropriate notice where required.
16. Contact Us
If you have questions, concerns or requests relating to privacy or this Privacy Policy, contact:
Zen With Maral
Auckland, New Zealand
Email: contact@zenwithmaral.com
Website: https://www.zenwithmaral.com